Terms of sale
These terms apply when you order on a restaurant’s WataDish site and pay by card. Your order is sold to you by Amberlock Ltd, trading as WataDish.
Who sells to you
When you pay by card on a WataDish ordering site, WataDish is the seller of your order: we set its price, take your payment, give you its receipt and handle any refund or complaint. The restaurant named on the site prepares your order and, for a delivery, brings it to you, as WataDish’s supplier.
WataDish is a trading name of Amberlock Ltd, a company registered in England and Wales.
Company number 12413520.
Registered office: 64 Nile Street, International House, London, England, N1 7SR.
Which orders these terms cover
Orders paid by card through WataDish. Where a restaurant also lets you pay it directly, in cash or by a transfer to its own account, WataDish does not sell that order or take its payment: it passes the order on, and you pay the restaurant.
Prices
Prices are WataDish’s, in US dollars, and include any tax that applies. An amount in Lebanese pounds shown beside a price is a guide at the rate shown; the dollar amount is what you pay.
The delivery fee, any discount and any tip you choose are shown before you pay, and nothing is added afterwards.
Your order
Your order is placed when your payment goes through, and goes to the restaurant at once. You can follow it on its own page, and by email if you give an address.
The descriptions, photos and allergen information of the dishes come from the restaurant that prepares them. If you have an allergy, ask the restaurant before you order: its number is on its site.
Paying
Card payments are taken by WataDish through Stripe. Your card details go straight to Stripe and never reach us or the restaurant. Your card statement shows WATADISH, followed by the restaurant’s name in short.
Delivery and collection
The restaurant prepares your order and, for a delivery, brings it to the address you gave, in the area it delivers to. Times are estimates.
Each order’s page keeps its record: when it was paid, accepted, ready, sent out and delivered or collected. If you ordered it, you can confirm there that it arrived.
If the restaurant cannot make your order
If the restaurant turns your order down or cancels it, WataDish refunds you in full, at once, to the card you paid with. You do not need to ask.
Refunds and complaints
If something is wrong with your order, write to us at support@watadish.com within 48 hours, with its code. Complaints about orders paid through WataDish are ours to handle, not the restaurant’s. Our refund policy says how refunds work.
Please write to us before disputing a payment with your bank: we usually answer within two working days.
Your rights
Nothing in these terms takes away the rights you have as a consumer under the law of the country you live in.
Law
These terms are governed by the law of England and Wales. You keep the protection of your own country’s consumer law, and may bring a claim in its courts.
Contact
WataDish: support@watadish.com.