Refund policy
How refunds work for the orders you pay for by card on a restaurant’s WataDish site, which WataDish sells.
Orders the restaurant cannot make
When a restaurant turns your order down or cancels it, WataDish refunds the whole amount to your card at once. You do not need to ask.
Something wrong with your order
A dish missing or wrong, an order that never arrived, food that was not fit to eat: write to support@watadish.com within 48 hours, with the order’s code (it is on your receipt and on the order’s page) and what went wrong. A photo helps.
We check with the restaurant and the order’s record, and refund what was not as it should be: the whole order when it never arrived.
Cancelling
To cancel an order the restaurant has not accepted yet, write to us at once at support@watadish.com: if the restaurant has not started it, we cancel it and refund you in full. Once it is accepted it is being made for you, and a change of mind is not refunded.
When the money is back
A refund goes back to the card you paid with. Banks usually show it within 5 to 10 working days.
Orders paid to the restaurant
An order you paid the restaurant directly, in cash or by a transfer to its own account, is not sold by WataDish: its refund is the restaurant’s to give.
Contact
Refunds and complaints: support@watadish.com.