Supplier agreement

Who sells

WataDish sells each of these orders to the customer, in its own name, as their seller. The supplier prepares it and, for a delivery, delivers it, for WataDish.

The supplier does not sell these orders, take their payment or give their receipts, and does not present itself as their seller.

Prices

The prices, options and delivery fees the supplier enters in its admin are the prices at which WataDish sells. The supplier keeps them right, and asks customers for nothing more.

Preparing and delivering

The supplier prepares each order it accepts as described, with care, safely and lawfully, with correct allergen information, and delivers it on time in the areas it has set.

It marks each step in its admin as it happens: accepted, ready, sent out, delivered or collected. These steps are WataDish’s record that the order was supplied.

Orders it cannot make

The supplier may turn an order down, or cancel one it cannot finish. WataDish then refunds the customer in full, and the refund comes off what it owes the supplier, as below.

What WataDish pays

For each order, WataDish owes the supplier the order’s total less WataDish’s commission for the supplier’s plan, and less, at cost, any extra fee Stripe charges for the customer’s card. The supplier’s Payments page shows what is owed, order by order.

WataDish pays it by Whish, OMT or bank transfer to the account in the supplier’s details, when the supplier asks, once each order is 7 days old.

Refunds, complaints and disputes

Customers’ complaints and refunds are WataDish’s to decide. A refund WataDish gives comes off what it owes the supplier for that order, and so does a dispute the customer’s bank decides against WataDish, with the bank’s dispute fee; WataDish’s commission is not given back.

When a customer disputes a payment, WataDish answers with the order’s record. Where WataDish decides a refund or a dispute was its own doing, it carries it, and the supplier’s Payments page shows it as a correction.

Checks

Before its first card order, the supplier gives WataDish its registration document, its owner’s identity document and the name on the account it is paid to. WataDish checks them, and checks the business and its owners against the UK, EU and US sanctions lists. WataDish may check again at any time, and pause card orders while a check is open.

Customers’ details

WataDish gives the supplier the details an order needs: the customer’s name, phone number, address and notes. The supplier uses them only to prepare and deliver that order, keeps them safe, and does not use them for marketing.

Ending

Either side may end this agreement with 30 days’ notice, or at once for a serious breach. Orders already paid for are still supplied, and what is owed is still paid, less refunds and disputes still open.

Changes

WataDish tells the supplier about a new version by email 30 days before it applies, and the admin asks for it to be accepted.

Law

This agreement is governed by the law of England and Wales.